Refund & Return Policy
Refund & Return Policy
Last updated: May 25, 2026
30-Day Return Window
You have 30 days from delivery to request a return. Items must be unused, in original packaging, and in the same condition received.
How to Request a Return
Email rahmiozdemir@hotmail.com with: order number, items to return, reason, and photos (if defective). We respond within 24-48 hours with instructions.
Return Shipping
- Customer-initiated returns (changed mind): customer pays return shipping.
- Defective, damaged, or wrong item: FanHop covers return shipping.
Refund Process
Once we receive and inspect your return, refunds are processed within 5-10 business days to your original payment method.
Non-Returnable Items
- Intimate or sanitary products
- Personalized or custom-made items
- Final sale or clearance items
- Gift cards
Damaged or Incorrect Orders
Contact us within 7 days of delivery with photos. We will arrange a free replacement or full refund.
Cancellations
Orders can be cancelled within 12 hours of placement. After that, the order may be in fulfillment and cannot be cancelled.
Contact
Email: rahmiozdemir@hotmail.com
WhatsApp: +90 533 240 9956